How Is Artificial Intelligence and Data Science Being Used to Improve Airline Operations?

As artificial intelligence and data science continue to improve, countless industries have revolutionized their operations through its implementation. The airline industry is no exception to this change as technology has enabled many operations to become more efficient and streamlined. From booking flights to managing maintenance schedules and crews, artificial intelligence provides airlines the capability to improve upon procedures that benefit both industry workers and consumers who rely on them for traveling across the world.

For the operations of airlines, the most costly expenditures often arise from delays, cancellations, and general maintenance that can set back flight schedules for operators and travelers alike. With the implementation of predictive maintenance solutions, the data provided from aircraft health monitoring systems and onboard sensors can be accessed by technicians in real time, allowing them to find issues preemptively so that parts can be inspected, maintained, and replaced as necessary before they cause lengthy downtime and delays. Additionally, predictive maintenance systems can also benefit the sourcing of aircraft maintenance parts and conducting maintenance with expedited processes.

With around 100,000 flights taking off and landing every day across the globe, airlines must schedule and maintain many cabin crew members, pilots, and workers to conduct efficient operations. The scheduling of workers often encompasses many procedures, and specialists will need to consider flight routes, qualifications, aircraft types, work regulations, vacations, and much more as they assign each worker to an operation. As such, a variety of data sources and information are used for management systems in order to create optimal scheduling. While this can alleviate work for the airline schedulers, it also benefits the scheduled workers themselves to ensure they are provided ample rest to avoid the risks of fatigue that are associated with constant time zone changes, long duty days, and more.

Another major concern of airliners regarding cost and operation planning is fuel efficiency. With greener flight initiatives and the rising costs of aircraft fuel, airliners strive to improve their fuel efficiency with AI systems that can collect and analyze flight data. By using information such as route distances, weather patterns, aircraft specifications, and other factors, AI systems can create an estimated fuel amount that will be sufficient for the flight. As airlines spend around 1/3rd of their expenses on fuel alone, improving fuel efficiency through AI implementation is extremely beneficial.

Beyond technologies that focus on the advancement of airline operations for the benefit of the industry or its workers, many systems can also improve the experience of passengers flying with airlines. With feedback analysis, airlines can find problematic areas of operation and work out issues to improve efficiency and experiences. As an example, certain technologies can analyze the search, booking, and payment procedures undertaken by passengers, seeing if there are any hiccups or friction that can be resolved to make the entire process as simple and straightforward as possible.

While fixing problems for the next set of customers is important, it is also crucial that live customer issues are resolved as quickly as possible. One way in which customer satisfaction can be improved is through increased communications. By implementing AI software with automated messaging, systems can extract information from queries and quickly find a solution pertaining to the specific problem. As such, the workflow of customer service employees can be simplified as customers are assisted through their issues.

Beyond such examples, airlines have found many ways to implement artificial intelligence and data science solutions to improve their operations for the benefit of operators, workers, and customers. At Internet of NSN, we are a leading purchasing platform for aircraft parts with over 2 billion new, used, and obsolete items listed across our website. Whether you need cabin crew safety parts, onboard sensors, or other aircraft part types, we offer competitive pricing and lead-times to save you time and money. Get started today and experience how Internet of NSN can fulfill your operational needs with ease.


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